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Accredited by: IACBE ECBE EDUQUA Member-(Answered)

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Kindly help me in answering the question as per the attached sheet, please elaborate in your answers.



Accredited by:

 

IACBE

 

ECBE

 

EDUQUA

 


 

Member of:

 

CCIG

 

FEDE

 

FSEP

 

AGEP

 

ACICS

 


 

FINAL EXAM

 

2016

 

TQM 601

 

Total Quality Management

 


 

INSTRUCTIONS:

 


 


 


 


 


 


 


 

Page

 


 

1

 


 


 


 


 

Read the questions carefully and then Answer all.

 

The submissions date for the examination is 14th May 2016. You are advised to use the marks

 

allocated to each question as a guide to the time to allocate to the question and the length of

 

response.

 

All the answers must be drafted in the soft copy of answer script provided.

 

Ensure that your name and student number are written correctly on the soft copy of the

 

examination script book.

 

No extensions will be granted without proper documentary evidence.

 

Answer script is subject to mandatory plagiarism check. Any answer script found plagiarised

 

will be graded ?0? and student will have to repeat the examination by paying a penalty of AED

 

1,500/-

 


 

Av. Blanc 53, 1202 Geneva, Switzerland T: +41 22 906 94 94

 


 

F: +41 22 906 94 90

 


 

E: info@gbs-ge.ch

 


 

W: gbs-ge.ch

 


 

Accredited by:

 

IACBE

 

ECBE

 

EDUQUA

 


 

Question A. (14points)

 

Answer by YES or No the following questions.

 

1. Quality is customer satisfaction

 


 

Y

 


 

Member of:

 

CCIG

 

FEDE

 

FSEP

 

AGEP

 

ACICS

 


 

N

 


 

2. Internal customer is any other division of the company that receive the

 

processed product

 

3. Quality is not becoming a cardinal priority for organizations

 

4. Higher customers expectations are getting spawned by increasing

 

competition.

 

5. Satisfaction = (Perception of Performance) + (Expectation)

 

6. Quality Cost Management shows how decreased Prevention Costs

 

reduce the Total Quality Costs

 

7. Leadership,Top management vision,planning and support are required

 

as an element of TQM

 

8. Successful Implementation of TQM Requires total integration of TQM

 

into day-to-day operation

 

9. Value creation processes are driven by internal needs while support

 

processes are driven by external customer needs

 

10. Process control methods are the basis of effective daily management of

 

processes

 

11. Maintenance activities are part of the Effective quality control

 

12. To continuously improve value creation ability, a business must

 

continuously improve its value creation processes

 

13. Scatter Diagrams are used to present measurements of two or more

 

related variables.A Scatter diagram specifies dependent and

 

independent variables

 

14. ISO refers to Internal Standard Operations in TQM

 

Question B.

 

1. Referring to the TQM course, please explain how you can apply Deming?s approach for:

 

Improving quality (6points)

 


 


 

Implementing the Philosophy (10points)

 


 

2. To which extend this approach can be applied in your work environment. Please elaborate. (15points)

 

Question C.

 

Page

 


 

2

 


 

1. What are the Quality Management Principles related to ISO 9000:2000? (10points)

 

2. How these principles converge with Deming?s approach, please elaborate. (15points)

 

Av. Blanc 53, 1202 Geneva, Switzerland T: +41 22 906 94 94

 


 

F: +41 22 906 94 90

 


 

E: info@gbs-ge.ch

 


 

W: gbs-ge.ch

 


 

Accredited by:

 

IACBE

 

ECBE

 

EDUQUA

 


 

Member of:

 

CCIG

 

FEDE

 

FSEP

 

AGEP

 

ACICS

 


 

Page

 


 

3

 


 

END OF EXAM

 


 

Av. Blanc 53, 1202 Geneva, Switzerland T: +41 22 906 94 94

 


 

F: +41 22 906 94 90

 


 

E: info@gbs-ge.ch

 


 

W: gbs-ge.ch

 


 

 

Paper#9256888 | Written in 27-Jul-2016

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