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Hi, I have a 10 Page Narrative I wrote to submit to the CAEL-(Answered)

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Hi, I have a 10 Page Narrative I wrote to submit to the CAEL college Credit council about my work experience in hopes I can get credit for a class. ?Its 10 Pages (double spaced) therefore comes out to 20 Pages. ?It's in APA style format. The APA format is not consistentwith the whole paper. I need someone to edit it and insure the whole paper is APA style, ?spacing, check grammar and spelling. ?Change a sentence structure around if you feel a different way of wording makes sense. ? Make sure the three sources I sited are APA style.

?The references ?on the last page are a list of ?documents I will attached to the narrative so you dont need to worry about that . ? ??


Running Head: Learning Narrative

 


 

1

 


 

Operations Management (BUS335)

 

Learning Narrative

 

Albert Kaliel

 

School of Professional Studies - City University New York

 


 

LEARNING NARRATIVE

 


 

2

 


 

Background, Education and Aspirations.

 

My name is Albert; some friends call me AL, or Albie if they want to annoy me.

 


 

I was

 


 

born in Brooklyn, and raised in Southern California, where I lived until the age of 18. Growing

 

up in Newport Beach, Ca. was fun and exciting, the beach was a bike ride away, the sun was

 

always shining, and the neighborhood I grew up in was full of kids my age to keep me occupied.

 

One could say that California is almost a different world than New York but life brought me back

 

to my birth state and I moved to New York City 14 years ago. I cannot imagine living anywhere

 

else, New York although has its faults it provides many opportunities for people to build careers,

 

experience and a way of life that pushes its residents to become stronger.

 


 

My academic career was not one that I was able to focus on after graduating from High

 

School. Unfortunately by the age of 18 I had lost both parents and was left with a younger

 

sibling to support. Therefore, my late teens and early 20?s was concentrated on being a parent

 

and household provider. My attempts at going to college always ended with dropping out

 

because working and providing for brother and I was my priority. However, I did manage to

 

complete about 54 credits on and off during those difficult times. (See college transcripts)

 


 

I have accomplished many things in my life except earning my degree, and when I do, I

 

will consider it one of the hardest accomplishments I ever had to achieve. The reason I am

 

choosing Business as my major is quite simple, it coincides with my career ambitions and what I

 

have been able to succeed in despite the lack of degree. I have been working in the operations

 


 

LEARNING NARRATIVE

 


 

3

 


 

management, logistics/distribution industry for almost 12 years, and have learned every aspect of

 

it; I am currently the VP of Operations for a lighting and furniture manufacturer/distributor.

 

www.adessohome.com The industry of retail distribution/logistics/warehousing and operations

 

management can be quite challenging especially managing the multiple staff members in each

 

division who may have their own department interests. My career in has become a passion of

 

mine and so has the desire to excel to a higher level and position. I have an excitement for the

 

industry; I am respected senior manager and have a strong business sense, forecasting and

 

inventory control, marketing, and logistics experience. (See Resume)

 


 

With my current experience and hopefully soon my degree in Business, my aspirations in

 

five years are to open up my own company and do exactly what I currently do but in this case it

 

will be for my own products. I would like to develop a product, patent it, and make it available

 

to consumers via major retail stores across the country; I have the experience and skills to do this

 

because I am providing this service to my employer today. I find my work interesting, rewarding

 

and I am extremely passionate about seeing the end result of my work on retail store shelves. The

 

thrill of walking into a Target or Home Depot and seeing one of my products on a shelf is

 

satisfying. A consumer may not know how much work went into that item getting to the shelf of

 

the store but I do and I am proud of it. With my knowledge of vendor guide agreements, paten

 

laws, marketing and managing large departments of staff, I believe I have the experience

 

obtained from last 12 years to launch my own company.

 


 

So here I am at the age of 41 going back to school! I want to pursue my degree in

 

Business Administration in order to complete the full circle of my career. Since I have started at

 


 

LEARNING NARRATIVE

 


 

4

 


 

SPS, CUNY in winter of 2014 I have completed 36 credits and I am currently taking 9 this

 

semester, I will be graduating after the completion of the summer 2016 semester. I feel that this

 

is an exciting chapter in my life, I have a great job, friends, family, and I am working towards

 

obtaining this missing piece of the pie; my degree. Petitioning for the course Operations

 

Management BUS 335 and providing examples, evidence and knowledge in a CAEL Portfolio

 

format will get me closer to my goal and utilize my informal knowledge to become formal by

 

receiving and earning the credit for the class. I have successfully completed the prerequisite

 

course BUS 310 earning 3 credits with B+ grade. I will provide my transcripts from Orange

 

Coast College, Orange College, American Intercontinental University, and SPS, City University

 

of New York to showcase my formal learning. In addition I will provide key documents that are

 

equally important for obtaining the credit through CAEL Portfolio. The documents I will

 

provide are examples of how I currently implement Operations Management obtained from

 

informal learning over various positons of my career and will be referenced throughout the

 

narrative.

 


 

Operations Management BUS 335

 

The course I am petition for is ?Operations Management BUS 335 at the School of

 

Professional Studies, a division of City University of New York, and is a 3 credit course. City

 

University of New York is accredited by Middle States Commission on Higher Education. The

 

course description per the course syllabus is ?The purpose of the course is to develop an

 

understanding for solving common operations and production management problems faced by

 

decision makers, the use of the computer for solving operations management problems. The

 

course discusses topics such as decision theory, project scheduling, linear programming,

 


 

LEARNING NARRATIVE

 


 

5

 


 

forecasting, inventory/ quality control and queuing model. The importance of integrating

 

business decisions with corporate social responsibility.? http://sps.cuny.edu/courses/bus_335

 


 

The course topics, objectives and outcomes are:

 


 

1. Understand why operations management is crucial for firms that wish to become more

 

efficient.

 

2. Develop the skills to use a systematic approach to solving common business problems; in

 

particular to learn the importance of using OPM techniques to help improve quality,

 

ensure the completion of projects on time, and reduce costs.

 

3. Learn how to use mathematics, statistics, and a computer package to solve OPM

 

problems.

 

4. Queuing theory, decision theory, quality control, forecasting, linear programming

 

PERT/CPM, inventory management and simulation.

 

5. Importance of integrating business decision making with corporate social responsibility.

 


 

LEARNING NARRATIVE

 


 

6

 


 

Statement of Purpose and Format

 

This narrative will outline my informal and formal learning as well as hands on

 

experience that I have gained from working in various positions throughout my career, and

 

specifically my current job as Vice President of Operation for a design and manufacturing

 

company in New York City. I will relate my experience in Operations Management to the core

 

concepts covered by the Operations Management course.

 


 

I have an array of management

 


 

experience that I implement on a daily basis that is covered by the BUS335 course. This course

 

in particular is extremely exciting to me as it will enhance my current role and allow me to

 

demonstrate my knowledge.

 


 

Narrative Topic, Outcomes, Objectives, Operations Management, SPS,

 

CUNY.

 

In this narrative I will describe my topics, outcomes and objectives in the order of the

 

course objectives and concepts as listed above 1-5. I will describe and demonstrate examples of

 

the course objectives/outcomes and my experience utilizing them in the past and current position.

 

I will provide documentation to back up the examples and prove I practice, utilize and

 

understand the concepts of the course by providing documents that are CAEL required such as

 

letter of employment, letters of knowledge. I will also include document samples of the various

 

related course material I currently produce and references in this narrative, such as inventory

 

forecasts, sales ranking, and Linear reporting methods. I will then begin to discuss how I l

 

informally and formally learned the objectives from the course utilizing the Kolb model. In

 


 

LEARNING NARRATIVE

 


 

7

 


 

addition, I will describe what I have learned since I have studied the BUS335 course syllabus,

 

course material and from additional reading by other sources that I have researched for this class.

 

I will conclude my narrative with an overview, and describe how I plan to implement what I have

 

learned from the course and the outcome to my current job and academic career and a closing

 

recap petition for receiving PLA credit for BUS335.

 


 

Relevant formal and informal learning on for the course ?Operations

 

Management?

 


 

I believe I am extremely competent for the ?Operations Management? course due to

 

current responsibilities over several divisions at Adesso Inc. I am responsible for inventory

 

control for over 500 SKUs. I am also responsible for insuring the ERP management system

 

(Sage100) Is upgraded and programmed to the specification of the company?s constant changing

 

needs. On a day to day basis I make decisions on forecasting, quality control, using

 

mathematical and statistical reporting from Sage100.

 


 

The concepts described in the course

 


 

descriptions are ones that I practice on a daily basis. For example, the objective ?Importance of

 

integrating business decision making with corporate social responsibility? I will elaborate more

 

on this when I describe this objective further in the narrative.

 

After reviewing the course syllabus that I requested from my academic advisor, I must

 

acknowledge the possible gaps of knowledge I may encounter. One that immediately comes to

 

mind would be some of the terminology used in the course. Although the objectives of this

 

course are concepts that I put into place on a on a daily basis, I may not know the exact

 


 

LEARNING NARRATIVE

 


 

8

 


 

terminology of all the concepts however, this is a great opportunity to learn some of the

 

terminology.

 

The first objective listed on the course syllabus is ?Understand why operations

 

management is crucial for firms that wish to become more efficient.? The duties of an

 

Operations manager vary from organization to organization but usually includes; monitoring

 

Existing processes, analyzing their effectiveness; creating strategies to improve productivity and

 

Efficiency: creating manage quality assurance programs: and supervising, hiring and training

 

employees.

 

Operations Management/Managers are crucial for companies because we manage the day to day

 

activities as well as come up with new processes and strategies, therefore operations managers

 

need to be able to see the big picture. In my role, I am constantly analyzing reports and

 

statistical data. I present to board members new strategies and feedback by tracking budgets and

 

researching new technologies of methods of efficiency. My role as the Vice President of

 

Operations in a product industry is crucial because I manage inventory, warehouse facility

 

layouts, and our logistics and distribution centers. Adesso stores all its products in two

 

distribution center locations, Atlanta, GA and Los Angeles, Ca, I often visit both facilities and

 

review KPI?s. Key Performance indicators allow me to measure if our distribution goals are

 

within the standards and objectives.

 

An example would be our Drop Ship retailers such as Amazon.com require

 

Adesso to ship within 24hr of receiving an order. The KPI report is an example of how I can

 

determine if customers are receiving satisfactory service as specified in there vendor

 


 

LEARNING NARRATIVE

 


 

9

 


 

agreements. In addition to shipping standards, KPI?s determine if our warehouse is shipping

 

Accurately and timely. I create KPI reports on a

 

monthly basis, and follow up with conference call to our warehouse management team on the

 

results and improvements needed and or issues that resulted in bad KPI scores. Another

 

important report that I create and review quarterly is the ?order volume report? The order volume

 

report gives a second direction as to how the company is performing on our volume of incoming

 

inventory and outgoing orders against the inventory. I run the report based on month and

 

previous year history. Therefore, the first objective of the class ?Understand why operations

 

management is crucial for firms that wish to become more efficient.? Is extremely

 

important because by using the examples of the KPI?s and the volume reports, I am able to

 

insure efficiency at our distribution centers, and implement improvements, changes, policies that

 

will insure the company is performing at an optimal rate. Uncovering the cause of quality

 

problems, and ensuring consistent production key to the success of any Operations Manager in

 

all fields. Last month after reviewing both reports, I was able to discover a slowdown in

 

shipping movements, and that led to realization that we needed to employ more warehouse staff

 

because the volume of orders had increased but the manpower was still at the same level. I

 

quickly instructed management to hire two temporary warehouse employees to insure and this

 

month, I have our KPI?s are back to optimal levels. I have attached the KPI (Key Performance

 

Indicator) reports to the portfolio as an example as well as the Order Volume Reports.

 


 

The second objective of the ?Principles of Management? Develop the skills to use a

 

systematic approach to solving common business problems; in particular to learn the

 


 

LEARNING NARRATIVE

 


 

10

 


 

importance of using OPM techniques to help improve quality, ensure the completion of

 

projects on time, and reduce costs?. Operations Managers cannot have successful projects

 

without having the Project Management skills and techniques to execute a goal. An example

 

would be, our companies ERP system was not upgraded for various reasons, and that ended up

 

affecting the compatibility of computers that needed to use the ERP system. We could not run

 

our ERP system on Windows7 because we had not upgraded it, and all new computers had to

 

have the operating system, downgraded to XP, which is no longer supported by Microsoft. In

 

2015 I managed a costly and intricate project that spanned over 9 months. The project included

 

various partners with each one having a role.

 


 

I created a Project Database that had task for each

 


 

member of the project with completion dates. I constantly updated the database weekly as

 

progress was made, I conducted weekly phone meetings with all parties and after each task was

 

completed, I had a ?test team? to insure the programming was done correctly. In addition, I

 

managed the budget and cost of the project, insuring expenses were kept to a minimum. The

 

project was completed in September of 2015; we are now running on Sage100 from the former

 

system Mas90. The new ERP Sage 100 has upgraded various modules used by employees

 

across the board i.e.; accounting, order processing, customer service. The new system provides a

 

CRM (customer relation management) tool to allow sales reps to store information, notes and

 

follow up information. Without having the proper Project Management skills, the upgrade

 

would have not been able to be executed precisely as it was. There were over 100 modules

 

needing testing therefore, I assigned one person from each department as the ?tester? to insure

 

the programming and new system still had prior functionality but also the new functionality.

 

Project Management is a key component Operations Management. One of the resources I used

 

to learn Project Management skills is reading the book ?The Project Management

 


 

LEARNING NARRATIVE

 


 

11

 


 

Communications Toolkit? by Carl Pritchard. It was a great help in learning how to keep

 

dialogue flowing and the importance of communication with all participants in the project. The

 

book also taught me how to receive feedback and criticism from project participants in a positive

 

manner.

 


 

Another example of Project Management in my Role and its importance of Operations

 


 

Management is at Adesso, we currently have two warehouses, one in Atlanta, GA and the second

 

in Los Angeles, Ca. We were considering combining both warehouses into one location in the

 

Midwest. I was given this project to determine if this was indeed beneficial to the company,

 

both financially and logistically. I immediately sent out a RFP (request for proposal) to various

 

large warehousing companies in the mid-west in order to compare pricing, as well as technology

 

requirements Adesso may need and new warehouse must have to insure capability. The project

 

of moving hundreds of thousands of items from both warehouse to a new one, the expense, and

 

the logistical impacts of our shipments to customers needed an expert in the field to advise us on

 

the possible issues, and the positives of such a move. I decided to hire a consultant who I

 

worked with for almost a full year and it was decided that the company was better off with the

 

two warehouses because the cost was beneficial and logistically we covered both the east and

 

west coast offering quicker shipping to our customers. This project required extreme diligence

 

and project management skills In order to gather financial, stastical, shipment and customer

 

preference information to result in the final conclusion. I have attached my project management

 

sheet outlining the details of the ERP project, and to show an example of how I managed the

 

upgrade.

 

The third objective listed on the course for Operations Management is ?how to use

 

mathematics, statistics and a computer package to solve OPM problems. Without utilizing

 


 

LEARNING NARRATIVE

 


 

12

 


 

mathematics, statistics and the computer systems, companies will not be able to evaluate their

 

performance, needs, and direction of business. One of the crucial elements of Operations

 

Manager is to be able to forecast imminent issues that may result in loss of revenue, bad

 

marketing initiatives, products that are not selling, and customer reaction to overall satisfaction

 

of service.

 


 

With over 500 Sku?s, Two Factories in Asia, and Two 3PL (Third Party

 


 

Warehouses) it is my responsibility to review various reports on a weekly basis to get an

 

overview of the our inventory levels, inventory forecasts, (more on inventory forecasts in the 4th

 

objective) item sales ranking and sales month to month in comparison to the previous year.

 

These reports are created using our ERP system that generates the reports based on a

 

mathematical formula.

 


 

However, a formula has been programed in order for the system to

 


 

develop these reports. An example would be the item sales item ranking report is programed to

 

generate a review of items that are more popular and the sales dollars those items bring in.

 

Another extremely important mathematical formula is the for building of Containers from our

 

Asian Factories with product. The Dims of the various items, such as the weight, height, outer

 

box dimensions and size of Container are used to decipher how much product can fit into a

 

single container. The purchase orders to the factories that contain the quantities are based on that

 

mathematical formula and are key to maximizing a new shipment of goods.

 


 

I have attached

 


 

both the Sales Ranking Report and Example of how I build containers (PO) based on a

 

mathematical and systems approach.

 


 

The 4th objective is one of my favorite and is where I currently spend 65% of my job

 

fulfilling the processes of this objective. Queuing theory, decision theory, quality control,

 


 

LEARNING NARRATIVE

 


 

13

 


 

forecasting, linear programming PERT/CPM, inventory management and simulation. The

 

importance of accurate inventory management can?t be emphasized enough when running a

 

business. A good inventory system provides high visibility of all items right down to the shelf

 

and bin of a company?s warehouse or 3PL. Inventory Management prevents stock outs, allow

 

for ample lead-time to replenish stock, and give you an idea of the value tied up in stock. In

 

order to keep Adesso able to replenish orders at an optimal speed I handle projections and orders

 

from our Factories in Asia. The decision theory behind projections varies but in my case, I look

 

at the last four months of sales. I then review the current open orders and customer forecasts and

 

try to estimate what we will sell for the next four months. Using the quantity of an item we have

 

on hand I determine the months of supply we have. For example, if we have 50 pieces of an item

 

on hand and I project we are going to sell 100 pieces then we have two months of supply. We

 

usually try to keep around four months of supply on hand, so I would reorder the item. Most of

 

our factories have MOQ (Minimum order quantity) of 200-300 pieces per item so I would

 

reorder based on the MOQ. If an item sells really well- say 150 pieces a month- I would order a

 

minimum of 600 pieces to have four months of inventory.

 

Usually we have to reorder enough items to fill a full container. If we don?t have the MOQ

 

based on the calculations I have outlined, I either wait until a container can be filled or I increase

 

quantities slightly to fill the container. In addition before cutting a PO (Purchase

 

Order) to our factories, I meet with the Sales Teams to discuss any

 

?programs: in place with any retailers that may diminish inventory outside of

 

the normal forecast.

 


 

In addition to inventory forecast and Decision theory,

 


 

another important aspect in this objective is Linear Programming. Just as

 

Inventory Forecasting and replenishment can disrupt a business if not

 


 

LEARNING NARRATIVE

 


 

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handled properly so can inefficient Linear Programing. When deciding the

 

cost of an item we factor in the Landed Cost (1st cost +duty + Ocean freight

 

charges = landed cost). Based on the landed cost a decision to mark up the

 

item anywhere from 45-75% is made based on the retailer it is being sold to.

 

Walmart for example would most likely have a lower markup than perhaps

 

Macy?s.

 

It is one thing to design a great product and be innovative, but that

 

product quality and safety is as equally important as the design. I just wrote

 

about inventory management, forecasts, linear programming in the world of

 

manufacturing and how it relates to Operations Management. Next, I will

 

discuss another important aspect; quality management. Quality

 

Management is an attribute manufactures simply cannot hide. I have put into

 

place strategic framework to insure all Adesso Lighting products have the

 

highest standard of quality. I am in constant contact with our Factory

 

regulatory employees who report back to me on the quality of new products.

 

I have porotypes sent to the New York Office for inspection. In addition most

 

of our retailers send their own quality control representatives to our factories

 

to insure we are producing quality goods and within the safety regulations.

 


 

LEARNING NARRATIVE

 


 

15

 


 

A PERT chart is a graph that represents all of the tasks necessary to a project's

 

completion, and the order in which they must be completed along with the

 

corresponding time requirements. Certain tasks are dependent on serial tasks, which

 

must be completed in a certain sequence. Critical Path Method (CPM) help managers to

 

plan the timing of projects involving sequential activities. PERT/CPM charts identify the

 

time required to complete the activities in a project, and the order of the steps.

 

I have attached one of my latest inventory forecast reports, a Purchase Order to

 

our factories based on the linear calculations I referenced, a Pert Chart that outlines the

 

product development stages from start to finish. In addition I have included the landed

 

cost calculations based on the Linear Programming formulas I described.

 

For this Objective I read various chapters of the book Operations Management (11th

 

Edition) by Jay Heizer, Barry Render

 


 

Importance of integrating business decisions making with Corporate Social

 

Responsibility (CS) the 5th objective for the Principles of Management course. I currently

 

insure that Adesso Inc. donates to charities and motivates employees to volunteer time to

 

organizations. I have initiated a company fundraiser for Making Strides against Breast Cancer

 

walk on October 19th after Adesso Co- Founder Margaret Traub passed away due to a long Battle

 

with Breast Cancer. We the (company employees) have raised over 8K in contributions so far to

 


 

LEARNING NARRATIVE

 


 

the ?Making Strides? breast cancer foundation.

 


 

16

 


 

Another Corporate Social Responsibility that I

 


 

have put into practice is the donation of our products to local organizations in need. In early

 

2016, Adesso donated Products to the Ali Forney Foundation, a foundation that was founded for

 

LGBT homeless teenagers. Adesso supplied the Ali Forney center with lighting, furniture and

 

accessories in order to help with new housing projects. Corporate Social Responsibility

 

sometimes comes at a cost to the Stakeholders in the company, in many cases a loss to the

 

company?s bottom line. However in addition to a company?s moral standards the CSR initiatives

 

the benefits c...

 

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